In crisis care, calm is contagious. This practical breakout equips hotline responders with somatic, voice-based, and sensory strategies to regulate themselves and support others—without visual cues. Participants will learn to recognize early signs of dysregulation, use tone and pacing intentionally, and apply grounding tools that foster safety, connection, and steadiness in high-stakes conversations.
Learning Objectives:
- Increased awareness of the stress cycle, vicarious trauma, secondary trauma, and the effects of toxic stress on physical and mental health.
- Practice effective techniques and mindset tools that participants can customize and apply right away.
- Develop a specific plan for integrating a tool or technique into their daily routine.
Bio:
Kathy Magnusson, M.Ed., founding director of Wildewood Learning Training and Consulting, is a consultant, facilitator, and keynote speaker who helps organizations serving children and families build strength-based, trauma-informed workplace cultures where staff stay, grow, and do their best work.
Kathy uses the SAFE Framework™—Safety, Affirm, Flourish, Engage—to guide organizations from burnout and disconnection. She helps build cultures based on shared purpose and real connection. Her approach centers on the belief that when staff feel better, everyone they serve benefits too. Kathy has over a decade of classroom experience. She is an adoptive parent of children who experienced early trauma. With years of consulting for county agencies, school districts, and community organizations, she brings rare depth. Kathy asks insightful questions that reveal strengths in every organization she enters. Kathy recently published her first picture book, Luna’s Light. The story is about bravery, friendship, perseverance, and strength. These qualities can inspire both children and adults to feel hope and confidence in their journeys.
Curriculum
- 1 Section
- 1 Lesson
- Lifetime
