Facing Hard Conversations: Their Crucial Role in Times of Crisis

This presentation was part of the 6th Annual Mobile Mental Health Crisis Response Summit.

“Facing Hard Conversations: Their Crucial Role in Times of Crisis” explores the importance of open, direct communication when navigating mental health crises. This presentation will equip mental health professionals with practical strategies for initiating and managing difficult conversations with clients, families, and colleagues. By fostering clarity and empathy, participants will learn how to effectively address challenging topics, build trust, and support individuals in crisis while maintaining a compassionate and solution-focused approach.

Learning Objectives: Develop practical strategies for initiating and managing difficult conversations during times of crisis.  Learn how to build trust and foster empathy while addressing challenging topics with clients, families, and colleagues.  Enhance communication skills to support individuals in crisis with a compassionate, solution-focused approach.

Content Level: General level: Covers crisis response basics and terminology.

Presenter: Kristi Monsour, MA, ECMH-E, Licensed School Counselor, Early Childhood Mental Health Specialist – Reach-Up Head Start 

Bio: Kristi is a seasoned Early Childhood Mental Health Specialist with expertise in crisis management for systems supporting vulnerable young learners. With a strong passion for advocacy, she is committed to empowering and supporting the leaders who are vital to the development and well-being of young children.