School Crisis Response: Real-Time Coordination Between Schools and Crisis Teams

This session examines what happens when students experience mental health crises at school, including how schools respond, when mobile crisis teams should be involved, and how to coordinate effectively in real-time. The focus is on practical strategies that support clear decision-making, strong collaboration, and grounded responses in high-pressure situations.

Learning objectives:

• Identify when mobile crisis responders should be engaged in school-based crises
• Strengthen coordination and communication between school staff and crisis teams
• Apply practical strategies to maintain clarity and effectiveness under pressure
• Understand common breakdowns in school–crisis system collaboration and how to address them

Bio:

Jimmie L. Heags Jr., MA, LSC, LPCC, LADC, ACS is the founder of life re-xamined™, a trauma-informed, equity-centered consultancy focused on strengthening real-time decision-making in high-pressure environments. He currently serves in as a district-level role supporting restorative practices, crisis response, and staff development. His work integrates clinical expertise, school system experience, and crisis response practice to help professionals remain clear, present, and effective under pressure. Jimmie has worked across school systems, mobile crisis response contexts, and community-based settings, with a focus on bridging gaps between systems and improving how professionals respond in real-world conditions.